94pkr Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how 94pkr ("94pkr", "we", "us", or "our") collects, uses, stores, protects, and discloses personal information obtained from users ("you", "your", or "User") of the 94pkr platform, including all casino gaming services, sports betting services, instant games, financial transaction features, and customer support channels accessible through the 94pkr website and its mobile-optimised interface (collectively, the "Platform").

94pkr is operated under an international gaming authority license. As a licensed operator, we are subject to regulatory obligations concerning data collection, identity verification, and anti-money laundering compliance that directly affect how and why we process personal data. This Policy is designed to be transparent about those obligations and your rights in relation to them.

By registering an account with 94pkr, accessing the Platform, or using any of its services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform and contact us to arrange account closure.

94pkr, the licensed operating entity behind the Platform, is the data controller responsible for your personal information. As data controller, 94pkr determines the purposes and means of processing your personal data in accordance with its international gaming license obligations and applicable data protection law.

Where 94pkr engages third-party service providers to process data on its behalf — such as payment processors, KYC verification services, or technology infrastructure providers — those providers act as data processors under contractual obligations consistent with this Policy. They are not permitted to use your data for any purpose beyond the specific service they provide to 94pkr.

94pkr collects personal data through several channels, including the registration process, ongoing account use, payment transactions, customer support interactions, and platform technology. The categories of data collected are set out in the table below.

94pkr does not collect sensitive personal data such as health information, biometric data, or political opinions, except where age and identity documentation necessarily contains information of this nature for verification purposes. Such data is processed solely for verification and is not used for any other purpose.

94pkr uses the personal data it collects for the following purposes:

• Account creation and management: Processing your registration, verifying your identity, maintaining your account, and enabling you to access all platform services including the 94pkr login portal.
• Service delivery: Processing deposits and withdrawals in PKR, settling bets and casino game outcomes, crediting bonuses, and providing customer support.
• Regulatory compliance: Meeting the KYC, AML, and responsible gaming obligations imposed by 94pkr's international gaming license, including identity verification, source-of-funds checks, and transaction monitoring.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, money laundering, and unauthorized account access.
• Responsible gaming: Monitoring gaming patterns to identify potentially problematic gambling behaviour and providing appropriate tools and interventions in line with the 94pkr Responsible Gaming Policy.
• Platform improvement: Analysing usage data to improve platform performance, user experience, game selection, and payment processing reliability.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time.
• Legal and dispute resolution: Preserving records necessary to defend or pursue legal claims and to comply with court orders, regulatory inquiries, and law enforcement requests.

94pkr processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 94pkr, including account management, service delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable law and regulatory requirements, including KYC verification, AML monitoring, and gaming license conditions.
• Legitimate interests: Processing carried out in pursuit of 94pkr's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

94pkr does not sell, rent, or trade your personal data. We may disclose your personal information to the following categories of recipients only where necessary and proportionate:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, Visa, and Mastercard as necessary to process your deposits and withdrawals in PKR.
• KYC and identity verification providers: Third-party services that verify identity documents and perform age verification checks as required by the 94pkr gaming license.
• Game content providers: Licensed casino game studios that supply live dealer tables, slot titles, and instant games to the 94pkr platform. These providers may process limited technical data to deliver game content.
• Regulatory and licensing authorities: 94pkr's international gaming license regulator and any competent authority lawfully requiring access to data for regulatory oversight purposes.
• Law enforcement and legal proceedings: Where required by a valid court order, law enforcement request, or applicable law, 94pkr will disclose personal data to the relevant authority.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform technology vendors operating under strict data processing agreements.

94pkr retains personal data for as long as is necessary to fulfil the purposes described in this Policy or as required by its international gaming license and applicable law. In practice, this means:

• Account data and transaction records are retained for a minimum of five years following account closure, as required by AML regulations applicable to licensed gaming operators.
• KYC documentation is retained for the period required by the licensing authority from the date of verification.
• Gaming activity logs are retained for a minimum of three years for dispute resolution and regulatory audit purposes.
• Marketing preference data is retained until you withdraw consent, at which point it is deleted within 30 days.
• Technical log data, including IP addresses and session records, is retained for a rolling 12-month period for security and fraud investigation purposes.

Following the expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. You may request early deletion of non-mandatory data categories by contacting 94pkr support, subject to any overriding legal retention obligations.

94pkr implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 94pkr platform.
• Encryption of personal data stored at rest using industry-standard encryption protocols.
• Two-factor authentication (2FA) available for all user accounts — strongly recommended for all 94pkr users.
• Access controls limiting internal access to personal data on a strict need-to-know basis, with access logs maintained and reviewed regularly.
• Regular penetration testing and vulnerability assessments of the platform infrastructure.
• A documented incident response plan governing the detection, containment, and notification of data security incidents.

Whilst 94pkr takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. In the event of a data breach that poses a risk to your rights, 94pkr will notify affected users and relevant regulatory authorities in accordance with applicable notification obligations.

94pkr uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you access the platform. The types of cookies used by 94pkr are as follows:

• Strictly Necessary Cookies: Required for the platform to function, including session management, 94pkr login authentication, and security features. These cannot be disabled without preventing core platform functionality.
• Performance Cookies: Collect anonymised data about how users navigate the platform to help us identify and fix performance issues. No personally identifiable information is collected through these cookies.
• Functional Cookies: Remember your preferences such as language settings, game lobbies last visited, and preferred payment method to improve your experience on return visits.
• Analytics Cookies: Used internally to understand aggregate usage patterns, popular game categories, and peak platform usage periods. Data is processed in aggregated, anonymised form.

You can manage non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling cookies may affect the functionality of certain platform features. 94pkr does not use third-party advertising cookies or share cookie data with external advertising networks.

As a user of the 94pkr platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact 94pkr support using the details in Section 14.

94pkr will not discriminate against you for exercising any of the above rights. We may ask you to verify your identity before processing a rights request to protect against unauthorized disclosure of your data.

The 94pkr platform is strictly for persons aged 21 years and above. 94pkr does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as a mandatory step during the registration process and may be repeated at any point where 94pkr has reason to doubt a user's age.

As a platform operating under an international gaming license, 94pkr may transfer your personal data to service providers and infrastructure systems located outside Pakistan. Where such transfers occur, 94pkr ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy.

These safeguards may include contractual clauses binding recipient organisations to data protection obligations consistent with this Policy, and selection of service providers who operate under recognised international data protection standards.

For payment transactions specifically, data shared with Pakistani payment providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast — is processed within systems subject to the regulations of the State Bank of Pakistan and the Pakistan Telecommunication Authority as applicable.

94pkr reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or platform operations. Where changes are material, 94pkr will notify registered users by email to their registered address or by a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the current version entered into force. Your continued use of the platform after that date constitutes acceptance of the revised Policy. We encourage you to review this page periodically to remain informed about how 94pkr handles your personal data.

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how 94pkr has handled your personal information, please contact us through the following channels:

If you are not satisfied with 94pkr's response to your complaint, you have the right to escalate the matter to the relevant regulatory authority under 94pkr's international gaming license. Details of the applicable supervisory authority are available on request from 94pkr support.